Shipping Info

General Information: 

*COVID-19 UPDATE* Delivery services are now offering 'contactless deliveries' and as such deliveries may not require a signature. Please check your tracking number frequently to be updated on the delivery status of your order.

Orders received on our store generally take 1 - 3 working days to be processed for dispatch by the fulfilment centre, and orders received on a Friday (or a Bank Holiday) will begin this process the next working day. Once an order has been received on our store you will receive an order confirmation email. 

Due to the way our store operates, and for added security measures, we currently do not allow more than one product to be purchased at a time and items have to be purchased separately.

All orders are shipped out individually via tracked and signed delivery services and you will receive a shipment confirmation email once the order has been dispatched from the fulfilment centre. Further shipping information for each region can be found below.


UK Orders:

All orders within the UK are dispatched using Royal Mail Tracked & Signed service. This service will give you tracking, signature on delivery and an online delivery confirmation.

Upon dispatch of the order from our fulfilment centre you will receive a shipment confirmation via email and this email will contain your tracking details.

You can then track the delivery status of your order using the reference number provided through the Royal Mail Track-and-Trace website.

 

European Orders:

All orders within Europe are dispatched from the UK using Royal Mail International Tracked & Signed service and are then delivered to you through your local delivery service in your country. This service will give you tracking, signature on delivery and an online delivery confirmation. 

Upon dispatch of the order from our fulfilment centre you will receive a shipment confirmation via email and this email will contain your tracking details.

You can track the delivery status using the reference number provided through the Royal Mail Track-and-Trace website. Once the order has been received by the delivery service in your local country you will then be able to continue tracking the delivery status through your local delivery service by pressing the 'continue tracking' button on the Royal Mail website. Be advised that due to customs procedures a delay in tracking may occur.

 

Rest of World Orders:

Orders shipped outside of the UK and Europe are dispatched using FedEx and DHL delivery services. Depending on the destination the delivery service will vary (E.G. Orders to Australia use FedEx). Each service will give you tracking, signature on delivery and an online delivery confirmation. 

Upon dispatch of the order from our fulfilment centre you will receive a shipment confirmation order via email and this email will contain your tracking details.

You can track the delivery status using the reference number provided in the shipping confirmation email through the relevant carrier's website. Be advised that due to customs procedures a delay in tracking may occur.

 

Shipping Destinations:

We currently ship to the following destinations:

European locations:

Austria Belguim Bulgaria Croatia Crypus
Czech Republic Denmark Estonia Finland France
Germany Greece Hungary Italy Latvia
Lithuania Luxembourg Malta Netherlands Poland
Portugal Republic of Ireland Romania Slovakia Solvenia
Spain Sweden Switzerland United Kingdom


Rest of World Locations:

Australia Bosnia And Herzegovina China Guadeloupe Hong Kong
Iceland India Israel Japan Lebanon
Malaysia Martinique Mauritius Morocco New Zealand
Norway Peru Philippines Russian Federation Serbia
Singapore South Africa

 

Shipping Price:

Shipping is calculated based on the individual size, weight and destination of each item on our store and as such the exact shipping price for the item will be displayed during the final phase of the checkout process.

Be advised we currently do not allow more than one product to be purchased at a time and items have to be purchased separately.

Shipping Time frames:

  • UK - Usually delivered within 3 - 5 working days of dispatch
  • Europe - Usually delivered within 5 - 10 working days of dispatch
  • Rest of World - Usually delivered within 10 workings of dispatch

Orders are generally delivered within this time frame however on rare occasions some delays may occur. We request that you wait at least 20 working days (for items shipped to UK & Europe) or 25 working days (for items shipped to the rest of the world) from the date of dispatch before contacting our support team for information.

Further information:

For further information and support with your order please e-mail support@marvelousgames.com. If your issue is related to a store order then please provide our support team with your Order Number and Tracking Number.