Terms and Conditions

Pre Order Terms and Conditions

Pre-order is a service that lets you order a product before the official launch date.

The following conditions apply for pre-orders:

1) Delivery

We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse.

Delivery charges and VAT may apply to all pre-orders unless otherwise stated.

Marvelous Europe Limited (“Marvelous”) will endeavour to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date.

2) Payment

Payment will be taken by us as soon as you placed your order. Other than for faulty goods, refunds are not available once we have placed orders with our suppliers, as pre-order items are manufactured to order. Our current target launch date is August 2015, but this is subject to change due to circumstances outside of our control.

*NON–EU COUNTRIES: Import duties and taxes may be levied once your order reaches your country. Charges depend on the value of the package and where it is being delivered to. We cannot control these charges nor predict what they might be. For further information on import duties and taxes please contact your local customs office.

3) Compatibility

Where you are ordering or pre-ordering a game for a specific game console, please ensure that you have the required game console to play it on.  Some game consoles, including Nintendo 3DS, are region locked, meaning that they can only play game cartridges intended for their region.  The games we will be shipping are for the European region (which includes Australia and New Zealand, Africa and the Middle East).  Please do not order if you are intending to play on a Japanese or American 3DS system.

4) Returns

Please note that our special editions are made to order – as such, once we order your items from our manufacturers, you can no longer cancel your order or request a return, other than in the case of goods which have arrived damaged.  

For items which are not made to order, you are entitled to cancel your order for any reason up to the end of the 7th Working Day after receipt of the goods.  You should cancel goods purchased from us by sending us an email to support@marvelousgames.com with your full name, address and order number.

On cancellation of an order, you must return the goods to us in their original condition and undamaged.When you cancel an order, you will have to pay the carriage costs for returning the Goods to us unless we have not been able to supply the Goods as ordered and have substituted alternative Goods. You must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit. If you do not arrange to return the Goods to us, then you are under a duty to make the Goods available for collection at your expense from the address to which they were delivered.

You will not be permitted to cancel a purchase which includes software supplied on CD, DVD, cartridge, Blu Ray or other similar storage devices if the software packaging has been unwrapped or the seal has been broken.

When you cancel an Order, we will refund the price paid, less any direct cost of recovering the Goods (when applicable), within a period of 30 days from the date of cancellation.

In the event that Goods are found to be defective at any time within the first 30 days from delivery then please contact our Customer Services team at support@marvelousgames.com immediately that you become aware of the defect. It is your responsibility to package and secure the Goods prior to collection to prevent damage during their return to us.In the unlikely event that we are unable to fulfil your order within 6 months of our target launch date, we will issue you with a full refund.

Marvelous Europe Limited operates all of the Services that are available on http://www.marvelousgames.com and that might be available on other social networks and game platforms such as, but not limited to, Facebook, Google Play and iTunes.

Marvelous Europe Ltd is a company registered in England and Wales under company registration number 08013642 and with the registered office at Union House Eridge Road, Tunbridge Wells, Kent, TN4 SHF. The registered VAT number is 132322167. You can contact Marvelous Europe Ltd by email on support@marvelousgames.com.